Real Stories: How We Helped Jane Bloom Succeed in Her Injury Claim

When Jane Bloom visited her local supermarket on a rainy afternoon, she had no reason to expect her day would end in A&E. But after slipping on an unmarked wet floor in the store’s produce aisle, Jane sustained a fractured wrist and a serious ankle sprain. As a result, she was unable to work in her role as a primary school teaching assistant for over six weeks.

Jane had never pursued legal action before. Like many people, she wasn’t sure whether she had grounds for a claim — or where to start.

That’s when she got in touch with us.

The Circumstances

The supermarket had failed to place any warning signs, despite the presence of standing water on a tiled floor — a clear and foreseeable risk to customers. Jane reported the incident at the time and received treatment via the NHS, but the supermarket’s insurers denied liability. She was offered a token settlement that did not reflect the disruption the injury had caused to her life.

Our Legal Approach

We began with a free consultation, during which we:

• Reviewed Jane’s account and injury documentation

• Helped compile witness statements

• Secured store CCTV footage

• Assessed how the injury had affected her day-to-day life and ability to work

We found the supermarket had failed in its legal duty to keep the premises reasonably safe for the public. With Jane’s consent, we issued a formal letter of claim. When early negotiations stalled, we prepared to escalate the matter further — while continuing to push for a fair resolution.

The Outcome

After several months of negotiation, the supermarket agreed to settle the claim. Jane received £18,250, covering:

• Loss of earnings during her recovery

• Pain, suffering, and loss of amenity

• The cost of private physiotherapy to aid her rehabilitation

This compensation allowed Jane to focus on her recovery without financial stress.

“I wasn’t sure if I had a claim, but your team explained everything clearly and made me feel supported from day one. You gave me confidence to see it through.” – Jane Bloom

Why Her Story Matters

Slips, trips, and falls may sound minor, but they can have lasting effects — especially when caused by someone else’s negligence. In the UK, businesses and public bodies have a legal duty to ensure their premises are safe.

If you’ve been injured and it wasn’t your fault, you may have the right to seek compensation. We're here to help you understand that right — and enforce it.

Get in touch today for a free consultation. You’ve got nothing to lose — and potentially much to gain.