top of page

Privacy Policy

A legal disclaimer

​

Introduction

At National Injury Helpline (“we”, “our”, “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us or use our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

Please read this Privacy Policy carefully. By using our services, you agree to the terms described here.

Who We Are

National Injury Helpline
[Insert company address]
Telephone: [Insert contact number]
Email: [Insert contact email]
Data Protection Officer: [Insert DPO details if applicable]

We are a claims management company regulated in the UK, specialising in personal injury claims.

What Information We Collect

We may collect and process the following types of personal information:

  • Contact Details: Name, address, telephone number, and email address

  • Personal Details: Date of birth, gender, national insurance number

  • Case Details: Information regarding your accident or injury, medical reports, employment details, and financial losses

  • Marketing Preferences: Your preferences regarding receiving marketing communications

  • Website Usage Data: IP address, browser type, and information about how you interact with our website (via cookies)

How We Collect Your Information

We collect your personal information when:

  • You complete an online form

  • You contact us by phone, email, or post

  • You provide information through our website

  • You engage with our advertisements or social media pages

  • We liaise with third parties involved in your claim (e.g., medical experts, solicitors, insurers)

Why We Collect Your Information

We use your information to:

  • Assess your eligibility to pursue a personal injury claim

  • Introduce you to a solicitor or relevant third party who can assist with your claim

  • Manage and process your claim

  • Communicate with you throughout the claims process

  • Comply with legal and regulatory obligations

  • Improve our services and website experience

  • Send you marketing communications (only if you have consented)

Legal Basis for Processing

We rely on the following legal grounds to process your information:

  • Consent: Where you have provided your clear consent

  • Contract: Processing necessary for the performance of a contract

  • Legal Obligation: Compliance with a legal obligation

  • Legitimate Interests: To operate our business and provide you with services, provided your rights do not override those interests

Who We Share Your Information With

We may share your personal information with:

  • Panel solicitors and legal partners to assist with your claim

  • Medical experts and rehabilitation providers

  • Insurance companies and defendants

  • IT service providers who help us operate our systems

  • Regulatory authorities, when required by law

We ensure all third parties respect the security of your personal data and treat it in accordance with the law.

International Transfers

Your personal information will typically be stored and processed within the UK. Where it is necessary to transfer your data outside the UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

How Long We Keep Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Typically, we keep claim-related information for up to 6 years after your case concludes.

Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Right to access – You can request copies of your personal data

  • Right to rectification – You can request correction of inaccurate or incomplete data

  • Right to erasure – You can request deletion of your personal data

  • Right to restrict processing – You can request we limit processing

  • Right to object to processing – You can object to our processing

  • Right to data portability – You can request that we transfer your data

  • Right to withdraw consent – Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [Insert Contact Email].

Cookies

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser. For more information, please refer to our [Cookie Policy] (link to a separate cookie policy if you have one).

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or for legal or regulatory reasons. We encourage you to review this page regularly. Significant changes will be communicated directly where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Data Protection Officer
[Insert DPO name if applicable]
Email: [Insert contact email]
Telephone: [Insert contact number]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

bottom of page