Terms & Conditions

1. Introduction

Welcome to National Injury Helpline ("we", "our", "us"). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services. If you do not agree with these Terms, you must not use our services.

2. Who We Are

National Injury Helpline is a claims management company based in the United Kingdom, specialising in personal injury claims.
Our contact details are:
Address: [Insert company address]
Telephone: [Insert contact number]
Email: [Insert contact email]

3. Our Services

We provide advice and assistance to individuals seeking to pursue personal injury claims. We may refer you to one of our panel of specialist solicitors who can provide legal services regarding your claim. We are regulated in accordance with relevant UK legislation.

We do not charge you for using our initial services; however, if you proceed with a claim through a solicitor we introduce you to, their terms (including any costs) will be clearly explained to you.

4. Eligibility

Our services are available only to individuals who:

Are aged 18 years or older
Have suffered a personal injury as a result of an accident that was not their fault
Are resident in the United Kingdom

5. No Legal Advice

The information provided on our website or through our representatives does not constitute legal advice. Any legal services will be provided by a qualified solicitor or law firm regulated by the Solicitors Regulation Authority (SRA) or other appropriate body.

6. Referrals to Solicitors

If appropriate, we will introduce you to a solicitor from our panel who specialises in personal injury law. We may receive a marketing fee or other form of payment from the solicitor for this referral. Full details of any such arrangements will be disclosed to you at the outset.

You are under no obligation to proceed with any solicitor we introduce you to, and you are free to seek alternative legal representation.

7. Your Responsibilities

You agree that you will:

Provide accurate, complete, and honest information
Cooperate with the solicitor handling your case
Inform us if your contact details or circumstances change
Not use our services for any unlawful purpose

8. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is owned by or licensed to National Injury Helpline. You may not copy, reproduce, or use any part of our content without our prior written consent.

9. Limitation of Liability

While we take all reasonable steps to ensure that our information is accurate and up-to-date, we make no warranties or guarantees regarding the accuracy, completeness, or reliability of any information provided.

To the extent permitted by law, we shall not be liable for any loss or damage arising from your use of our website or services, including but not limited to direct, indirect, or consequential losses.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under law.

10. Data Protection and Privacy

We are committed to protecting your personal information. Please see our [Privacy Policy] (link to privacy policy) for detailed information on how we collect, use, and protect your data.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites. Access to such websites is at your own risk.

12. Changes to These Terms

We may amend these Terms and Conditions from time to time. Changes will be posted on this page and, where appropriate, notified to you by email. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Complaints

We aim to provide a high standard of service at all times. If you are dissatisfied, please contact us using the details provided above. If we are unable to resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service or another regulatory body.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact:

National Injury Helpline
Email: [Insert contact email]
Phone: [Insert contact number]